Now, let's dive into everything you need to know about booking your In-room decor celebration with Ring it On Events!

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1. What types of accommodations can you decorate?

We offer in-room decorating services for resorts & Airbnb properties in the Orlando/Kissimmee theme park area. Whether you're staying at a resort or a cozy vacation rental, we can create a magical surprise just for you!

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2. How do I schedule my setup?

1. Choose your package and provide the decor date, time window, and property details.
    

2. Provide information on character options or color requests
    

3. Complete payment at booking to confirm your reservation.
    

3. Can I be present during the setup?

Please keep the space clean and decorations ready for your scheduled setup window. This lets us work efficiently and keeps your setup a surprise if it's meant to be one! If you're nearby, we’ll be happy to coordinate timing to make sure everything is ready before your arrival.

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4. Can you decorate our room before we arrive?

We can’t enter your room before you've officially checked in. For arrival day setups, we can only begin after the resort’s designated check-in time (after 4 p.m.).

We’re happy to decorate on your check-in day, but for the most seamless experience, we recommend booking your setup for the first full day of your stay whenever possible.

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5. What time will you arrive?

Your selected time reserves a booking within the morning, afternoon, or evening arrival window. It does not represent an exact arrival time. Our team will arrive within these service windows based upon your time selected:

Morning Window: 10:00 AM – 1:00 PM

Afternoon Window: 1:00 PM – 4:00 PM

Evening Window: 4:00 PM – 7:00 PM (check--in day window)

6. When can I reserve my date?

We release new availability on a rolling yearly basis, 12 months out. On the first of each month, the calendar opens for bookings four months ahead.

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7. How does the setup process work?

After you book through our site, you’ll receive an email confirming your order along with any necessary access instructions. If we need any clarification, we’ll reach out before your setup date.

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• On your setup day, we’ll text you when we arrive and again once your décor is complete.

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• Please note that we allow only a 15-minute grace period for access delays. If we can't enter due to a lack of client follow-through, we may need to reschedule for a fee or cancel the setup, as we have other bookings scheduled that day.

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• The Client is responsible for any and all parking fees associated with the Decorator’s access to the property for the scheduled setup. This includes self-parking fees required to perform the agreed-upon services.

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8. When do I pay?

• Full payment is required at the time of booking to hold your date and secure your setup.
   

• All fees are non-refundable unless Ring It On cannot complete your service due to an unforeseen circumstance. We will always try to provide another decorator in an emergency. 

9. What if my check-in date is delayed?

• Please notify us as soon as possible with updated arrival info.
   

• We’ll do our best to accommodate changes from the original service window.
   

• Arriving significantly later than scheduled may require a rescheduling fee.
   

 

10. What if I need to cancel or reschedule?

• Please submit rescheduling requests at least 7 days in advance; otherwise, they are subject to a rescheduling fee.
   

• The booking fee is 100% non-refundable.
   

• We can't guarantee late date/time changes due to scheduling constraints.

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• No changes or cancellations will result in a refund, but may be transferred to a different date.

• Theme/Celebration setup changes cannot be guaranteed. Any change requests made within 14 days of the event date will be subject to a change fee.

11. Will the hotel or host remove or rearrange the decorations?

We are not responsible for any alterations by third-party staff.

 

12. Do you clean up after the event?

This Agreement includes setup services only unless otherwise specified in writing. The Client is responsible for removing and disposing of all décor after the event. If you request teardown or clean-up services, they must be arranged separately for an additional fee.

 

13. What if something goes wrong or there’s property damage?

• We take care to protect your property and leave it as we found it.
   

• However, we are not liable for damages or loss unless directly caused by our negligence. Click here to view the full terms in our Service Agreement.
   

14. Can you photograph the setup?

Yes! We frequently photograph completed designs (without identifying personal items) to share in our portfolio and on social media.

 

15. Need a last-minute setup? Or are we full?

Please email us at support@ringitonevents.com
to see if we’re able to accommodate an additional booking. For all orders placed within our 14-day closed booking window, a $60-$120 rush fee applies, subject to availability.

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16. Can you set up decorations or products I provide?

Our team will not inflate, hang, assemble, or arrange items you provide. If you’d like us to incorporate something you’re providing, please contact us before your celebration so we can confirm whether we can accommodate it and provide a quote. There is no guarantee that your request will be accommodated. 

If we approve your request, you must pay any additional labor fees in advance, before the day of your celebration. Same-day requests will not be accommodated due to scheduling constraints. 

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Still have questions?
Contact us at support@ringitonevents.com.  We’re happy to help plan your perfect surprise!